Terms & Conditions

Last Updated: October 14, 2025

At AlpinetBet, we prioritize customer satisfaction and are here to assist you with any concerns regarding your experience. If you are not completely satisfied, we offer support for refunds or exchanges. This policy outlines the conditions and steps for refund requests.

1. Refund Eligibility

To qualify for a refund, the following conditions must be met:

Your request must be made within the specified time frame from the date of purchase.
The product or service must be in its original condition.
Proof of purchase, such as a receipt or order number, is required.
You must have attempted to resolve the issue with our support team.

2. How to Request a Refund

To initiate a refund:

Reach out to our support team via email or phone.
Provide your order details and explain why you are requesting a refund.
Submit any required documentation, such as receipts or screenshots.
Our team will review your request and inform you of the outcome within 7 business days.

3. Partial Refunds

In some cases, we may offer partial refunds:

If the product or service has been partially used or damaged.
For purchases made during special offers or promotional discounts.

4. Refund Exceptions

Refunds will not be granted in the following instances:

Digital products that have already been downloaded or accessed.
Personalized or custom-made items.
Purchases made during final sales or clearance events.

5. Refund Processing

Once your refund request is approved:

Refunds will be issued to the original payment method.
The processing time may take 7-10 business days.
Delays caused by your bank or payment provider are beyond our control.

6. Exchange Policy

If you wish to exchange a product or service:

Contact our support team with your order details.
Specify the reason for the exchange.
Our team will guide you through the exchange process.

7. Contact Us

For any questions or assistance with refunds or exchanges, feel free to contact us:
Email: support@alpinetbet.com